Returns & Refunds Policy

Due to the perishable nature of our fresh roasted coffee, we do not accept returns on coffee beans; however, we are committed to ensuring you are satisfied with your experience and will replace any damaged or incorrect orders. For brewing equipment and merchandise, we offer a 14-day return window for items in their original, unused packaging.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue within 14 days of receipt.

• 2.
  Review & Approval

  Our team will review your request and, if applicable, provide a return authorization and the appropriate shipping address.

• 3.
  Ship Your Item

  Carefully pack your unused merchandise in its original packaging and ship it back to our roastery using a tracked service.

• 4.
  Refund Processing

  Once received and inspected, we will process your refund or dispatch a replacement within 3-5 business days.